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Dundas Valley Golf & Curling Club is a friendly and social club that fosters meaningful and exceptional experiences. In doing so, we offer an atmosphere that recognizes this, as well as the lifestyle of our Members and their guests. To support exceptional experiences for all, and as a courtesy to one another, tasteful and respectful attire is expected in all public areas of the Club. Additionally, we ask Members and their guests to adhere to the following:

Appropriate golf course attire for ladies and men (includes the Long Course and Mackenzie Hughes Par 3 course, as well as a practice facility and driving range):

• If designed and tailored for golf and sold in our Pro Shop or worn on any of the PGA Tours it is deemed appropriate.

Ladies:

• Tops designed and tailored for golf (including those without collars or sleeves) – tops must be tucked in unless designed to be worn untucked.
• Bottoms (e.g. pants, shorts, shirts, skorts, leggings) designed and tailored for golf.
• Dresses designed and tailored for golf.

Men:

• Shirts designed and tailored for golf – must be tucked in unless designed to be worn untucked.
• Bottoms (e.g. pants, shorts) designed and tailored for golf.

Headwear and Footwear for golf:

• All headwear is to be worn bill forward.
• Golf hats, caps, or visors can be worn in the Pro Shop, Men’s, and Ladies Locker/Lounge areas of the clubhouse. They should not be worn in any other area of the clubhouse.
• Soft spike or spikeless golf shoes or sandals are mandatory on the golf course.

 Appropriate curling attire for ladies and men during play:

• Men may wear tailored curling pants, as well as any appropriate golf pants.
• Ladies may wear tailored curling pants, yoga-style curling pants, curling skirts, or kilts.
• Jeans, sweatpants, and/or jogging pants are not permitted.
• All headwear is to be worn bill forward.
• Hats, caps, or toques can be worn in the ice shed area of the club.
• Approved curling shoes or clean rubber soled footwear can be worn in the ice shed. No other shoes will be accepted in the ice shed.

 Appropriate attire for after curling:

• “Smart casual” wear in good repair and tastefully tailored – this includes denim.
• Proper curling attire may be worn in the Bertram Lounge before curling games.
• All headwear should be removed after gameplay.

 Entering and Exiting the Clubhouse:

• Members and guests are permitted to enter and exit the Clubhouse in “street” attire.

 Appropriate Clubhouse attire:

• All of the golf attire is noted above.
• “Smart casual” wear in good repair and tastefully tailored – this includes denim (other than in the Valley Room).
• Proper curling attire may be worn in the Bertram Lounge during the curling season.
• Sandals for both men and women are permitted in the outdoor service areas of the clubhouse as well as anywhere in the clubhouse.
• Members are encouraged not to wear sports sandals (e.g. flip flops, crocs) in Dining rooms.
• Note that the Club may permit other attire in certain areas of the clubhouse at certain times.

The Provision of Goods and Services to Persons with Disabilities;

1. The Use of Assistive Devices
2. The Use of Guide Dogs, Service Animals and Service Dog
3. The Use of Support Persons
4. Notice of Service Disruptions
5. Customer Feedback
6. Training
7. Notice of Availability and Format of Required Documents

1. The Provision of Goods and Services to Persons with Disabilities

Dundas Valley Golf & Curling Club will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:

• ensuring that all members and customers receive the same value and quality;

• allowing members and customers with disabilities to do things in their own ways, at their own pace when accessing goods and services as long as this does not present a safety risk
• using alternative methods when possible to ensure that members and customers with disabilities have access to the same services, in the same place and in a similar manner;

• taking into account individual needs when providing goods and services; and
  communicating in a manner that takes into account the member’s and customer’s disability

2. Assistive Devices

       Members/Customer’s own assistive device(s):

Persons with disabilities may use their own assistive devices as required when accessing goods or services provided by Dundas Valley Golf & Curling Club.

In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure the access of goods and services. For example, open flames and oxygen tanks cannot be near one another. Therefore, the accommodation of a member/customer with an oxygen tank may involve ensuring the member/customer is in a location that would be considered safe for both the member/customer and business. Or, where elevators are not present and where an individual requires assistive devices for the purposes of mobility, service will be provided in a location that meets the needs of the member/customer.

Assistive Devices Provided by Dundas Valley Golf & Curling Club:

The following assistive devices are available on a first come, first serve basis and upon request, to assist members/customers in accessing our goods and services

• Raised seating platforms
• Walkers
• Wheelchairs

3. Guide Dogs, Service Animals and Service Dogs

A member/customer with a disability that is accompanied by guide dog, service animal or service dog will be allowed access to premises that are open to the public unless otherwise excluded by law. “No pet” policies do not apply to guide dogs, service animals and/or service dogs.

Food Service Areas:

A member/customer with a disability that is accompanied by guide dog or service dog will be allowed access to food service areas that are open to the public unless otherwise excluded by law.

Other types of service animals are not permitted into food service areas due to the Health Protection and Promotion Act, Ontario Regulation 562 Section 60.

Exclusion Guidelines:

If a guide dog, service animal or service dog is excluded by law Dundas Valley Golf & Curling Club will offer alternative methods to enable the person with a disability to access goods and services, when possible (for example, securing the animal in a safe location and offering the guidance of an employee).

Applicable Laws:

Food Safety and Quality Act 2001, Ontario Regulation 31/05: Animals not intended for slaughter or to be euthanized are not allowed in any area or room of a meat plant. It also makes an exception for service dogs to allow them in those areas of a meat plant where food is served, sold or offered for sale to customers and in those areas that do not contain animals or animal parts and are not used for the receiving, processing, packaging, labeling, shipping, handling or storing of animals or parts of animals.

The Health Protection and Promotion Act, Ontario Regulation 562 Section 60, normally does not allow animals in places where food is manufactured, prepared, processed, handled, served, displayed, stored, sold or offered for sale. It does allow guide dogs and service dogs to go into places where food is served, sold or offered for sale. However, other types of service animals are not included in this exception.

Dog Owners’ Liability Act, Ontario: If there is a conflict between a provision of this Act or of a regulation under this or any other Act relating to banned breeds (such as pitbulls) and a provision of a by-law passed by a municipality relating to these breeds, the provision that is more restrictive in relation to controls or bans on these breeds prevails.

Recognizing a Guide Dog, Service Dog and/or Service Animal:

If it is not readily apparent that the animal is being used by the customer for reasons relating to his or her disability, Dundas Valley Golf & Curling Club may request verification from the customer. Verification may include:

• a letter from a physician or nurse confirming that the person requires the animal for reasons related to the disability;
• a valid identification card signed by the Attorney General of Canada; or,
• a certificate of training from a recognized guide dog or service animal training school

Care and Control of the Animal: The member/customer that is accompanied by a guide dog, service dog and/or service animal is responsible for maintaining care and control of the animal at all time.

Allergies: If a health and safety concern presents itself for example in the form of a severe allergy to the animal, Dundas Valley Golf & Curling Club will make all reasonable efforts to meet the needs of all individuals.

4. Support Persons

If a member/customer with a disability is accompanied by a support person, Dundas Valley Golf & Curling Club will ensure that both persons are allowed to enter the premises together and that the member/customer is not prevented from having access to the support person.

the member/customer and support person from sitting beside each other. In these situations Dundas Valley Golf & Curling Club will make every reasonable attempt to resolve the issue.

In situations where confidential information might be discussed, consent will be obtained from the member/customer, prior to any conversation where confidential information might be discussed.

 Admission Fees:

If payment is required by a support person for admission to the premises of Dundas Valley Golf & Curling Club will ensure that notice is given in advance by posting notice of admission fees for support persons where Dundas Valley Golf & Curling Club fees are posted.

 5. Notice of Disruptions in Service

Service disruptions may occur due to reasons that may or may not be within the control or knowledge of Dundas Valley Golf & Curling Club. In the event of any temporary disruptions to facilities or services that member’s/customers with disabilities rely upon, reasonable efforts will be made to provide advance notice of such disruption. In some circumstances such as for unplanned disruptions related to equipment failures, advance notice may not be possible.

Notifications Will Include:

In the event that a notification needs to be posted the following information will be included unless it is not readily available or known:

•       goods or services that are disrupted or unavailable 

•       reason for the disruption 

•       anticipated duration 

•       a description of alternative services or options

 6. Training

  Training will be provided to:

a)       all employees, volunteers, agents and/or contractors who deal with the public or other third parties that act on behalf of the Club; for example: vendors, event operators, and third party marketing agents; and,

b)      those who are involved in the development and approval of member/customer service policies, practices and procedures. 

 Training Provisions:

  As reflected in Ontario Regulation 429/07, regardless of the format, training will cover the following:

• A review of the purpose of the Accessibility for Ontarians with Disabilities Act, 2005
• A review of the requirements of the Accessibility Standards for Customer Service, Ontario Regulation 429/07.
• Instructions on how to interact and communicate with people with various types of disabilities.
• Instructions on how to interact with people with disabilities who:

 use assistive devices; require the assistance of a guide dog, service dog or other service animal; or require the use of a support person (including the handling of admission fees).

• Instructions on how to use equipment or devices that are available at our premises or that we provide that may help people with disabilities.
• Instructions on what to do if a person with a disability is having difficulty accessing your services.
• Dundas Valley Golf & Curling Club’s policies, procedures and practices pertaining to providing accessible member/customer service to customers with disabilities.

  Training Schedule:

Dundas Valley Golf & Curling Club will provide training as soon as practicable. Training will be provided to new employees, volunteers, agents and/or contractors who deal with the public or act on our behalf. Revised training will be provided in the event of changes to legislation, procedures and/or practices.

  Record of Training:

Dundas Valley Golf & Curling Club will keep a record of training that includes the dates training was provided and the number of employees who attended the training.

7. Notice of Availability and Format of Documents

Dundas Valley Golf & Curling Club shall notify members/customers that the documents related to the Accessibility Standard for Customer Service are available upon request and in a format that takes into account the member’s/customer’s disability. Notification will be given by posting the information in a conspicuous place owned and operated method.

Administration

  If you have any questions or concerns about this policy or its related procedures please contact:

  Administration Coordinatior

  905-628-6731 

  10 Woodley’s Lane, Dundas, Ontario   L9H 6Y6 

  This policy and its related procedures will be reviewed as required in the event of legislative changes.

Referenced Documents:

•       Accessibility for Ontarians with Disabilities Act, 2005 

•       Accessibility Standards for Customer Service, Ontario Regulation 429/07 

•       Blind Person’s Rights Act, 1990 

•       Dog Owners’ Liability Act, Ontario 

•       Food Safety and Quality Act 2001, Ontario Regulation 31/05 

•       Health Protection and Promotion Act, Ontario Regulation 562 

•       Ontario Human Rights Code, 1990

We ask all members to continue to remain diligent in preventing the spread of COVID-19. We ask all members to refrain from attending the Club if you have cold or flu like symptoms and to test for COVID should you experience any of the symptoms. Should you test positive for COVID-19, you must isolate for at least five (5) days from when the symptoms started or when you tested positive. After your isolation period and after you test negative, you must wear a mask in all public indoor settings for at least five (5) days. To read the full COVID-19 guidelines outlined by the Ontario Ministry of Health, click here.